Policies

PLEASE READ PRIOR TO BOOKING
Studio Etiquette
  • Your “me time” is as important to us as it is to you. Creating space that you can unwind, let down your hair to be pampered is what we strive for.
  • To maintain a relaxing environment for our guests, the studio service area is reserved for only those guests being serviced.
  • No meal in the studio. We kindly asked that you have your meal before or after your service out of the studio. You may enjoy Beverages and snacks.
  • Those not receiving service are not permitted beyond the waiting area including children. Should you have to bring your child do notify us ahead of time.
  • Studio is a private suite servicing woman only. We asked that you not invite anyone to the studio during your service, if you must they will need to be met outside the studio in the waiting area.
Reservation

  • A valid credit card/debit card is required to secure a reservation for all clients. Some services required a non-refundable deposit at the time of booking.

  • Your card will only be charged at the time of booking IF deposit is required for the service you are booking. Otherwise, your card will only be authorized, NOT CHARGED.

  • An appointment modification to remove a service is considered a cancellation & also requires 24 hours notice. Or you’ll be subject to cancellation fee.

  • If an appointment is scheduled in person at the studio, you are still liable for cancelling and/or rescheduling that appointment online within the cancellation policy .

Cancellation

  • We value your time as our guest and set aside time exclusively for you! Therefore, we require a full 24 hours notice of your intent to cancel your appointment in order to accommodate others who wish to be serviced.

  • If you schedule an appointment and we don’t hear from you to cancel, we’ll assume you’re coming. If you are a no show for your scheduled appointment you will be charged the entirety of your scheduled service, Additionally we’ll  be force to denied you future appointments.

  • Appointments cancelled in less than 24 hours notice is subject to 100% of the scheduled service.

  • Please ensure we have the correct phone number and email address on file so that you can receive appointment reminder.

  • We understand emergencies happen but it is necessary that we make up for lost time and maintain the business. The policy will apply to all last minute cancellations including life crisis or any emergencies etc. it’ll be left to our discretion whether or not to uphold the policy. It’s important to keep the line of communication open for unforeseen winter weather crisis. We value yours and my own safety.

Early Arrival

  • Our guest appreciate their time with us giving them our undivided attention. This means if you arrive early for your appointment. Sit tight in the waiting area or in your car until your appointed time. Give us time to complete the service for the guest before you and/or enjoy our break. We won’t be able to accommodate you any earlier than your scheduled time. Unless, we have reached out to you to come in early.

Payments

  • Payment accepted are Credit Card, Debit Cards, Apple Pay, $CashApp.

  • Apple Pay, Credit and Debit cards payment are reserved for ALL SERVICES EXCEPT for Tinylocs installations.
  • Tinylocs installation are to be paid via $CashApp ONLY.
  • In an event when credit card machine is out of order, payments will be accepted via $CashApp
  • NO CASH PAYMENTS
Deposits

  • A non-refundable deposit is required to book Installation.

Late Arrival

  • We do our best to respect your time and to be prompt with every appointment. We realize sometimes plans may be delayed. However, if you arrive more than 15 minutes you may be asked to wait, reschedule or abbreviate your appointment in order to honor my next guest’s appointment.

  • If we’re still able to accommodate you, you’ll be assessed an automatic $35 late fee at checkout in addition to your service fee. If we’re unable to accommodate you, and your appointment must be canceled/rescheduled, you are subject to cancellation fees. This applied to non hourly services

  • Arriving beyond the allowed 15 minute maximum the service will begin assuming at the original time. For example, Your appointment is at 9:00am and you arrive at 9:17am assume that your service has begun at 9:00am. It will end at the original projected end time with full service fee charge whether or not the service is completed. This applied to hourly services.

  • As long as you arrive within your grace period (10 mins) there’s no need to notify us ahead of time. No exchange is needed BEFORE the grace period. Should you have to contact us the day of your appointment, you may call or email. No text message communication. I WILL NOT SEE IT.

  • New Clients, we ask that you arrive 10 minutes early for your scheduled appointment to allow time for parking and locating the studio for the first time. Your appointment will still start as scheduled.

Refunds
  • Your Satisfaction is our first priority

  •  Refunds are not available on services rendered. We do our best to manage expectations prior to rendering services. However, if you find issue with the results of your service, please let us know as soon as possible and allow us the opportunity to remedy the situation.

  • We offer a range of products. As many of these items are used for personal hygiene and/or are curated by small businesses we do not offer refunds or exchanges.

Color

  •  For color service, DO NOT SHAMPOO HAIR for this appointment. This will cause irritation to the scalp.

  • Aside from color touch up services, consultation is required for all other color services.

Installation

  • Remainder payment Must be received in full the morning of installation prior to us getting started in the form of  $CASH APP ONLY.

  • Rescheduling installation appointment is not guaranteed. The situation will be assessed and left up to our discretion.

  • Less than 48 hours notice, rescheduling installation appointment will not be granted. Guest must pay security deposit again if they wish to continue with the installation process after rescheduling in less than 48 hours.

Consultation
  • Consultation Fee WILL NOT be applied to the installation fee. Consultation is a complete separate service on its own.

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Second Install

“My second install is this weekend, I’ve had 8 consultations so far and every person show me photos of your work lol.”
@clutchnloc
@clutchnloc

So in love with my locs

“So in love with my locs and this journey. you have no idea how often I get stopped by people asking who did my locs cause they’ve never seen them this neat. Thank you beautiful!”
@momsncharge
@momsncharge

Exquisite!

“Your work is exquisites, it truly is. I stalk your page regularly and lament to myself about not finding you sooner lol. I respect that you are unable to take new clients though it breaks my heart. I know it speaks to the quality of your work, your commitment to your craft, and the commitment to your clients. Are there any consultants that you’d recommend? I’m willing to travel I actually live in North Carolina. I am in LOVE with how healthy and neat the hair of your clients with matured locs is. I want that as well someday.”
@roebe1
@roebe1

Loc'd and Loving It

"Your page was one of the reasons I was convinced to get my locs installed. Tinylocs is so versatile, I'm loc'd and loving it and thanks to your page I get new ideas on how to style every time. May God bless your hustle"
@thickfit92
@thickfit92

Would fly from Kenya

"Hi, I have admired your work for so long. I would like to fly from kenya to come and have Tinylocs install."
@mskoki
@mskoki

My own hair crush

"I can't believe this is my head and hair. I am my own hair crush. I will choose you over and over again Fanta. your work is worth EVERYTHING I had to endure and go through to be in Maryland. sleepless nights , I'll do it all over again if I had to. you are truly blessed and gifted with your skills"
@maryothevoice
@maryothevoice

Good and amazing

"I have followed your work over 6 months now and you are really good and amazing at what you do. I am in Ghana keeping my natural hair and praying one day I meet you snd lock it. keep up and your hands are really blessed"
@lovelaceritty
@lovelaceritty
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Testimonials

"I have been visiting Fanta for the establishment and maintenance of my locs for over 2 years now. I absolutely love everything about her professionalism! Fanta has always been punctual and accommodating. Her salon is very clean and smells great. It reminds me of a spa feeling; very opened and comfortable. During Covid-19 Fanta helped to affirm she and her clients were safe while under her care. The new studio space is very appealing. Fanta works fast - she manages to keep to the appointment time. When I got my hair colored I received so many compliments on the color I’m ready to refresh. My hair has grown so much throughout the journey. Not only long but HEALTHY from simply following directions and bringing concerns to her attention I was able to move out of challenges. Each time I desired a new style for my locs, she examined the picture and executed the style even better than I imagined. What I love most about Fanta Hair Studio is that each time I visit she’s been very reliable. One of my fears with the natural hair journey was waiting in the salon for hours for maintenance. I truly feel special at each visit and not over crowded or pushed to the side. I’ll continue maintenance with Fanta until I change my natural hair journey (if I ever do)."
Fola
“When I made the decision to loc my hair I knew I wanted to be a client of Fanta's. Her work is flawless and impeccable. The consummate professional she is always on time and she has a true passion for hair. I cannot count the number of times I have been complimented on my tinylocs since having them installed in September 2020. Fanta Hair Studio definitely sets the bar high with quality work and precision. So happy that I am a client.”
Tanisha
“Fanta is an amazing and talented tiny locs Loctician. Everything she does is exceptional and high quality. She is always welcoming and her professionalism is unmatched. Her salon space is always clean, airy and inviting. Fanta has a wealth of knowledge and will patiently answer any questions you might have about your hair and the process. I’m always more than satisfied with the service and I’m grateful to have someone so passionate about what she does and interested in my hair flourishing throughout my loc journey. If your considering having tiny locs installed, maintained or colored you will not be disappointed with Fanta and her passion for what she does. You’ll be extremely satisfied and happy with the finished product of your locs and the services provided by Fanta @FantaHairStudio! .”
Sherri
"Fanta is amazing. Extremely professional and helpful. She'll answers any questions you might have and offers wonderful advice. I'm always satisfied when leaving her services. Definitely grateful to have her as my stylist."
Scheera
"Fanta’s service is outstanding. She is very professional. Her salon is very warm and welcoming. She made me feel very comfortable during my visit. From my consultation to my install, styling and retie. I have alopecia, so I was self cautious anyway considering the issue I have with my hair. She reassured me that I would be fine and she was right. I love my hair so much. I’m so happy I found her. She is the best hands down. Thanks FANTA!! "
Rosalyn
Fanta is very professional and welcoming. Her work is top tier but not only that, she takes the time to get to know whom she’s working with. She’s very transparent with her services and availability. And lastly, the environment is clean and she makes sure you’re comfortable throughout your service.
Lydia
"Fanta provides excellent service, and she's definitely a pioneer in the micoloc/Tinyloc world. Fanta is an experienced professional in all aspects of her work, from consultation, installation, maintenance, color, style, and teaching/educating. She takes pride in her work, and it shows on your head. In addition, she's friendly, professional, prompt, and a pleasure to be around. Choosing Tinylocs and Fanta as my loctician was one of my best decisions."
Nicole

"I love my hair, I will recommend Fanta to anyone who's trying to get their hair done. She's a professional hairstylist."
Luxhair Design

"I got my sisterlocks installed in October 2017 and I am simply in love with my hair. From my consultation, to my install and my re-tightening appointments both Fanta and Sophie have made me feel like a part of the sisterlock community they have created in the DMV area. The salon is always clean, my appointments never feel rushed and they are very professional and accommodating."
Ophelia

"I was lucky to find Fanta and Sophie to service my retightenings after my consultant moved. Fanta is the absolute best hands down, she gets my sparse edges together like no one can! I always feel like my SL’s are in good hands with her and Sophie and it is evident to others as well. Book as far in advance as they will allow otherwise you’ll be out of luck. They are booked and busy lol."
Kimberly
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